Frequently Asked Questions
I forgot my username. What should I do?
On the sign-in page, choose "Forgot username?" and enter the email address registered to your account.
I forgot my password. What should I do?
On the sign-in page, choose "Forgot password?" and follow the instructions.
I registered but I cannot sign in.
If you see a message that your account is pending administrator approval, please wait until an administrator approves it. You do not need to register again.
What does "Continue with Google" do?
It lets you sign in with your Google account instead of a password. We receive only your name, email address and Google account ID from Google, never your Google password.
I turned on two-factor authentication (2FA) and lost my device. What now?
Please contact your administrator or the support contact below. They will help you after confirming your identity.
How do I change my password, or manage Google sign-in and 2FA?
After signing in, open the Settings page. You can manage all three there.
What information is kept about me?